BYOD means soaring IT support costs for mobile devices
The increase is mainly due to the need for better security and management as workers bring consumer smartphones to use at work, according to the survey.
Osterman's survey was based on interviews with 117 mid-sized and large companies and funded by Azaleos, a cloud services company.
Increased mobile device management means a growing need for IT workers: 2.9 full-time IT workers per 1000 mobile devices were needed in 2011. That number rose to 3.6 full-time workers per 1000 devices this year, and it's expected to reach four full-time workers per 1000 devices in 2013, Osterman said.
Those costs convert to a yearly IT labour cost per user of US$229 in 2011, $294 in 2012 and a projected increase to $339 per user in 2013.
Because of the resource drain, Michael Osterman, president of Osterman Research, said companies are considering implementing a managed Mobile Device Management (MDM) service or a cloud-based system to house their MDM software, or both.
Osterman found that 32 percent of the companies without MDM plan to deploy the software in 2013, while another 24 percent plan to deploy MDM in 2014.
A cloud-based MDM solution was primarily seen as offering simple administration. More than one-third of those surveyed said that MDM capabilities in Microsoft Exchange were insufficient for their needs.
Chief flexibility officer: The next CIO role?
The world is changing so quickly, and every company's business model has to change as well, says V.C. Gopalratnam, vice president, IT at Cisco. 'You really have to build an organisation that is as flexible as hell.'
Rob Fyfe receives CIO Lifetime Contribution Award
Cited for 'his approach to innovation and his courage and leadership in supporting technology based initiatives' as CIO and CEO at Air New Zealand.
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