MIS 100 2007(1-20)

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1 University of Auckland

2006 ranking: 1

Senior IS executive: Stephen Whiteside, IT director
Reports to: Director administration
Size of IS shop: 300

PCs: 12,294
Mobile PCs: 2010
Terminals: 250
Hand-held devices: 800
Total screens: 15,354

Industry: Education services
PC environment: Apple Mac, Windows XP, Dell, HP, Lenovo
Server environment: AIX, Linux, Solaris, Windows 2003, Sun, IBM, Apple, Dell, HP
DBMS: Oracle, SQL, MySQL
Address: 22 Princes Street, Auckland
Website: www.auckland.ac.nz
Key IS projects this year: Upgrade of HR systems; new city data centre; enhancement to online presence, eResearch.


As New Zealand’s largest university and research centre, the University of Auckland wants to grow its research income so that by 2012 it is double the 2005 income figure.
Stephen Whiteside, director of IT, says the university’s IT team of 300 is focusing on improving student services via “quite a large number” of new process and service improvements. “The Government is reviewing the way it funds tertiary teaching and learning so that research funding is now more based on outcomes. A key driver for the IT team is therefore to provide measures and reporting around teaching and learning systems and to improve the quality of our indicators.”
Challenges the university faces are the low unemployment rate, which decreases the number of students choosing to study at Masters degree level, and lack of affordable suitable student accommodation within Auckland.
To address these and other challenges, Whiteside says collaboration and connectivity between systems and locations is important. As are new education delivery channels such as e-research, which allow researchers to collaborate online to complete work they can’t complete individually or in person. Access, processing, and storage computer grids are used to facilitate shared online international research.
Whiteside says observing international universities and their innovations around research and funding is helpful and international collaboration supports the growth of local research activity.
The university, for instance, has a close relationship with the earthquake engineering division of the University of San Diego and access to its ‘shake table’. There is also international research collaboration on medical analyses such as bio-engineering of the human heart, physiological modelling and geno-mapping.
Scheduled legislative acts like the Public Records Act, effective from 2010, creates work for the IT team and developing improved document management and supporting systems is a key activity for 2007 along with process enhancements in HR and student administration areas.
Telecommunications and international data networking needs are well supported by the KAREN research and education data network, and this has removed a lot of barriers to national and international connectivity, says Whiteside. Whiteside says local telecommunications costs still have a prohibitive effect on teaching, learning and research. “We still need to be able to provide our students with a much better deal for remote access to our campus. Students are often time poor because of travel or part-time work commitments, so the need to record lectures and provide more flexibility accessing learning material is important. Access to true broadband services is still woefully inadequate in New Zealand and we need that access to become far more ubiquitous.”
Whiteside says while new voice system investments are VoIP, the benefits are contained because the university does not have a large number of dispersed and remote sites – VoIP will therefore continue to be implemented “very incrementally”. Wireless technologies will be significantly expanded in 2007 and identity management technologies enhanced to allow visiting academics to wirelessly access the network.
The university will implement a new data centre in 2007, and investigate a combined disaster recovery centre with other universities including the University of Waikato.
2 New Zealand Defence Force

2006 Ranking: 3

Senior IS executive: Derek Locke, chief information officer
Reports to: Chief of New Zealand Defence Force
Size of IS shop: 300

PCs: 14000_
Mobile PCs: 3500
Terminals: 0
Hand-held devices: 500
Total screens: 18,000

Industry: Government and defence
PC environment: Windows XP, Compaq, Dell, IBM,Toshiba
Server environment: Solaris, Other Unix; Windows 95/98, 2000, NT; Compaq; HP9000; OEM Intel-based
DBMS: Oracle, SQL
Address: Defence House 15-21 Stout Street, Wellington
Website: www.nzdf.mil.nz
Key IS projects this year: ERP system upgrade; infrastructure and telecommunications upgrade; server replacement.


The New Zealand Defence Force (NZDF), which integrates and manages three services – army, navy and air force – faces some “big issues” in 2007. But these are good challenges that will make the NZDF more professional and agile, says CIO Derek Locke. They include rolling out a new strategic plan, and development of robust governance structures, with a new senior management team led by the Chief of Defence Force, Lieutenant General Jerry Mateparae.
The combined organisation has a vision of being “the best in everything we do” with a mission to secure New Zealand against external threat, protect sovereign interests and take action to meet likely contingencies in areas of strategic interest to New Zealand.
To complete these strategic changes, NZDF has received additional funding of $4.6 billion over 10 years (beginning from the 2005/06 financial year) to support the Defence Sustainability Initiative (DSI). Locke says there is subsequently a lot of focus around new recruitment to support DSI and to counter a significant drop in personnel numbers.
Like many public organisations, Locke says NZDF is committed to a “huge” knowledge management project called Information Management and Exploitation which addresses storage issues around unstructured data. NZDF is also investing heavily in disaster recovery and business continuity projects, including pandemic planning, and is considering the effects of global warming on IT-supported systems.
Key NZDF IT systems are ERP systems supported by SAP software, email and other messaging systems, and operational systems that support war fighting. These systems must be capable of being deploying rapidly for overseas use, and there is pressure on IT systems and staff as a result of multiple military deployments, including ensuring NZDF has enough people, equipment and bandwidth. “Bandwidth at home is barely sustaining us and we are constrained by the lack of a high speed bandwidth network servicing the country. The demands of email, data and voice traffic are all exceeding our bandwidth capability, and yet we are still ensuring we meet our operational commitments. NZDF would be one of the biggest users of telecommunications in New Zealand,” says Locke.
He says ‘minimum broadband’ services should start around 100Mbps, particularly for large organisations with SAP-type applications that require “fat pipes” to be deployed to full potential. NZDF is investigating the use of dedicated satellite capability, and is in initial discussions with potential providers for a large satellite connection to be used mainly for data and in remote areas. Mobile technologies are important, says Locke, and NZDF is currently rolling out Blackberry devices to staff. “We have people travelling overseas for two weeks at a time and you cannot use anything other than GSM technology in the main for that.”
ICT projects for 2007 include investment in business intelligence tools and server virtualisation software from EMC – NZDF aims to reduce server numbers from 750 to around 200 within two to three years.
Defence is also extending its investment in Nortel, Cisco and Juniper VoIP technologies, and is looking at trialling 802.11-based wireless technologies. “There’s a lot of misconception about wireless technologies and data security,” says Locke. “We use wireless in our enterprise systems and there are more secure wireless solutions available now – there’s no reason that wireless can’t be used.”
3 Fonterra Co-operative Group
4 University of Otago
5 Telecom New Zealand
6 Ministry of Social Development
2006 Ranking: 6

Senior IS executive: Tim Occleshaw, chief information officer
Reports to: Deputy chief executive, people capability and resources
Size of IS shop: 350

PCs: 11,400
Mobile PCs: 1700
Terminals: 0
Hand-held devices: 135
Total screens: 13,235

Industry: Government and defence
PC environment: MS Windows 2002, Dell, Compaq
Server environment: HP Unix; MCP; Solaris; Windows 2000, NT; HP 9000; Unisys; Sun
DBMS: Oracle, DMS2, SQL
Address: Level 8 Bowen State Building, 32 Bowen Street, Wellington
Website: www.msd.govt.nz
Key IS projects this year: Client management system; management information system for CYF; new service model for Work and Income.


The Department of Child Youth and Family merged with the Ministry of Social Development (MSD) in mid-2006 to create an organisation of more than 9000 staff, 13,000 screens and with an annual turnover of $1.14 billion annually. However, the size of the IT team under CIO Tim Occleshaw has only increased by around 30 positions, to 350 permanent staff.
Occleshaw says the MSD is an outcomes-focused department, and one of the consequences of this is that both client and front-line staff requirements directly drive IT strategy and architecture. “We put clients at centre of everything we do and that puts some pressures on the IT systems. Our front line staff has evolved business processes and practices but IT and systems infrastructure has not been able to evolve as fast, so that’s a big challenge.”
Large IT projects for 2007 include a Client Management System pilot to be trialled among 800 users in the Bay of Plenty region and contact centres. Occleshaw says the MSD’s SWIFTT system, which manages core benefit calculations and payments, does the job well and isn’t up for replacement. However, SWIFTT is transactional in nature and not well suited to support the management of client relationships, which is where the new Client Management System (developed by Irish software developers Cúram Software) comes in.
“The Client Management System will make a significant difference to the way our staff can work with clients; allowing us to work with much better information, reducing the administration overhead, and also allowing new staff to come up to speed faster.”
Occleshaw says increasingly state sector agencies are joining together to provide better integrated services to New Zealanders. “Isn’t it better for our clients if government organisations can work together so that clients don’t have to talk to several different agencies about the same thing? But for many of us this means we have to work in new and different ways. At the moment, MSD’s infrastructure and systems don’t lend themselves particularly well to cross-government collaboration, so this is one of the drivers of our infrastructure roadmap.”
MSD’s general approach is to leverage technology to remove barriers to services and to enhance responsiveness to clients and stakeholders. Occleshaw says MSD is not seeking to reduce personal contact with customers, but to use technology to put them at the centre of what it does. Key IT activity supporting this includes the new Client Management System; greater integration of systems and joining of disparate repositories of client information into a single view of the client; evolution of integration strategy towards a service oriented architecture; and a management information system (SAS data warehouse) program for Child, Youth and Family. This aims to build managers’ capability to recognise trends, understand drivers and know what the information means, and what action they should take in response to indicators.
Occleshaw says the MSD has a knowledge management programme that will go well beyond being only a document management system. “We want to get this right – knowledge management has been a buzz phrase for a few years without being fully understood. We have an intranet which forms part of the organisation’s knowledge, together with a document management system (Objective). We are also using collaboration tools and looking at how to leverage the knowledge stored in various user based network drives.”
The MSD is a VoIP pioneer, with a fully integrated VoIP network since 2000. Recently, Genesys and Cisco-based VoIP technologies and systems have been deployed progressively across its contact centres to replace old managed services, with predictive dialling and routing tools.
MSD is moving from its mainframe systems in a careful, risk averse way, says Occleshaw, and is re-platforming and removing a system from the Unisys mainframe – the Trace system - that manages customer debt.
7 Fletcher Building
8 Carter Holt Harvey

2006 Ranking: 10

Senior IS executive: Pat O’Connell, chief information officer
Reports to: Chief executive officer
Size of IS shop: 150

PCs: 5000
Mobile PCs: 1500
Terminals: 800
Hand-held devices: 1000
Total screens: 8300


Industry: Manufacturing
PC environment: Windows XP, Dell, IBM
Server environment: Windows 2003; Solaris; Linux; AIX;
Compaq; Dell, iSeries, pSeries; Sun
DBMS: DB2, Oracle, SQL
Address: 640 Great South Road, Manukau City, Auckland
Website: www.chh.co.nz
Key IS projects this year: M&A support; legacy system migration.


Business integration and growth are on the agenda for Carter Holt Harvey — which was purchased for $NZ3.3 billion by entrepreneur Graham Hart in March 2006. A softening economy exacerbated by a challenging export market is the main challenge faced by Carter Holt Harvey, says CIO Pat O’Connell. He says new business integration and synergistic use of existing IT capability are key IT goals for the group. “Accurate information, fast information and optimised planning are all important to the business, and are processes in which IT has a significant impact.”
In the coming 12 months, Carter Holt Harvey will continue a number of upgrade projects in the areas of ERP, business intelligence and financial systems. Hardware upgrades and work on server virtualisation are also on the agenda. O’Connell says Carter Holt Harvey has not made a significant investment in VoIP to date, but this year will extend data connectivity through access to 802.11-based wireless networks and mobile technologies. The e-channel is an additional focus area, and like many organisations in this year’s MIS100, Carter Holt Harvey is planning to upgrade disaster recovery and business continuity systems.
O’Connell says all IT functions are conducted in-house with the exception of SAP development and support, which is outsourced to former Carter Holt Harvey subsidiary Oxygen Business Solutions.
Ongoing acquisition activity by Hart’s Rank group also continues to provide challenges.
“We are constantly reviewing options for synergistic integration from all aspects — operations, application portfolios, licensing, and technologies, as we bring more business under the Carter Holt Harvey umbrella,” says O’Connell.
9 ANZ National Bank
10 Massey University

2006 Ranking: 9

Senior IS executive: Gerrit Bahlman, chief information officer
Reports to: General manager, strategy and finance
Size of IS shop: 90

PCs: 7197
Mobile PCs: 965
Terminals: 0
Hand-held devices: 0
Total screens: 8162

Industry: Education services
PC environment: Apple Mac; Linux; Windows 2000, XP; HP; Advantage; Toshiba
Server environment: Apple Mac; Linux; VMS; Windows 2000, 2003; HP Intel-based; HP Others; IBM
DBMS: SQL, Ingres, Oracle
Address: Highway 57, Palmerston North
Website: www.massey.ac.nz
Key IS projects this year: Telecommunications upgrade; storage
disaster recovery; desktop standard operating environment; virtualisation
Computer Laboratory leasing refresh; consolidated printing and photocopying; online enrolment and student programme management.



Massey University has three campuses and 26 points of presence throughout New Zealand. The three major campuses in Palmerston North, Wellington and Albany, Auckland cater for some 38,000 local and international students of which approximately 18,000 students, in New Zealand and offshore, study by distance education.
The five-college structure provides a diversity of degrees, diplomas and certificates. Massey University specialises in the fields of sciences, agriculture, creative arts, humanities and social sciences, education and business. It also has the biggest business college in New Zealand.
Gerrit Bahlman, chief information officer, says Massey has a strong focus on research and research-led teaching and encouraging success at a postgraduate level. Leading edge research is undertaken on all three campuses and the University has invested in equipment in support of its commitment to research. This includes high-performance computing, Nuclear Magnetic Resonance Spectrometry, advanced research data networking and a variety of collaboration technologies. A major upgrade of the core network of the University has just been completed and rollout of a consolidated printing and photocopying environment is currently underway. A full refresh of all undergraduate computer laboratory equipment is scheduled for the middle of the year.
While Massey does selectively outsource a number of IT function areas, Bahlman says there is growing concern that outsource suppliers are stretched and unable to provide the level of service necessary to pursue such strategies. He says mergers and acquisitions result in smaller, highly-focused providers being swallowed within larger cultures that do not understand the nature of the business. This introduces risk into the outsource environment.
“The larger the IT provider, the further removed their management is from context sensitive service delivery. In general, the quality of service provision lowers as the size of the IT provider increases. Large organisations cannot provide an intimate long-term understanding of their smaller customer needs,” says Bahlman.
Massey University has just completed an in-house redevelopment of its student management system. As with most educational institutions, the online environment continues to be an important channel and services include full registration, record information access, online payment and universal email. Internal administration on the web provides academic and general staff with access to online support structures and services.
A major project underway is the redevelopment, extension and integration of Massey University’s online enrolment capabilities, with student programme management facilities. Bahlman says this replaces an innovative but aging existing web enrolment capability.
Other key IT projects in 2007 include a telecommunications refresh, disaster recovery focus, and moves toward a desktop standard operating environment. Massey University will also embark on a financial systems upgrade, and investigate CRM and VoIP technologies. Efficiencies gained through server virtualisation and consolidation strategies will also be extended.
Bahlman says IT area concerns going forward include staffing and workforce planning in the face of a labour market skills shortage, and emerging and existing issues surrounding data security.
11 Progressive Enterprises

2006 Ranking: 13

Senior IS executive: David Morrison, manager IT
Reports to: Managing director
Size of IS shop: 64

PCs: 1900
Mobile PCs: 100
Terminals: 2000
Hand-held devices: 400
Total screens: 4400

Industry: Wholesale and retail trade
PC environment: Windows 95, 98, 2000, XP, CE; Compaq/HP
Server environment: OS4000; Unix SVR4; Windows NT, 2000, XP; Compaq; iSeries; NCR
DBMS: DB2, Oracle, SQL, Teradata
Address: 80 Favona Road, Mangere, Auckland
Website: www.progressive.co.nz
Key IS projects this year: Systems integration.


A focus on sales, customer services and integration of IT systems are key priorities for Progressive Enterprises in 2007.
Acquired by Woolworths Australia in 2006, Progressive Enterprises continues to seek to leverage synergies in New Zealand with the new parent company.
David Morrison, IT manager for Progressive, says significant improvements are to be expected in the supply chain as a result of implementing Woolworths’ supply chain systems. From these changes IT will help their primary customer – the supermarkets – to deliver competitive advantage to Progressive Enterprises.
The support of senior management for IT, along with the necessity of an upgrade following the acquisition, is reflected in the IT project line-up for Progressive over the coming 12 months.
Progressive Enterprises is a light outsourcer, outsourcing IT education, some applications development and HR payroll.
12 Air New Zealand
13 Inland Revenue Department
14 Auckland University of Technology

2006 ranking: 23

Senior IS executive: Liz Gosling, director IT services
Reports to: General manager, service and operations
Size of IS shop: 70

PCs: 5692
Mobile PCs: 1103
Terminals: 0
Hand-held devices: 396
Total screens: 7191


Industry: Education services
PC environment: Apple Mac, Windows XP, Linux, Cyclone Computers, Toshiba, Apple, Lenovo, IBM
Server environment: Linux, Novell, Windows 2000; Apple, Cyclone Computers
DBMS: Oracle, MySQL, SQL
Address: 55 Wellesley Street East, Auckland
Website: www.aut.ac.nz
Key IS projects this year: Web portals; CRM; infrastructure upgrades; information architecture.


Following a rewrite of its strategic plan in 2006, Auckland University of Technology (AUT) now has five key objectives for the next five years: Providing excellent education, conducting excellent research, actively engaging with communities, attracting and retaining excellent staff, and effectively managing its resources.
Liz Gosling, director IT services, says AUT’s focus is always on practical applied education, enabling opportunities in the modern professions and disciplines of today’s economy. Challenges include the need to maintain and grow student numbers in a tight education market, driven by low unemployment in New Zealand. Gosling says it is also a challenge to maintain technical support that is robust, easy to implement and cost effective.
The following key IT groups report to Gosling: The Client Services team, which is responsible for first and second-line support, training and audio-visual equipment; an Information Systems team focused on projects and system integration; a Technology Services group forming third-line, back room server, and telecommunications infrastructure support; and an on-site digital printing copy shop called PrintSprint.
Gosling says AUT is a large purchaser of telecommunications and as a result has been able to negotiate satisfying commercial deals with core telecommunications’ supplier TelstraClear. However, she says what’s important to AUT is access to e-learning and that is dependant on home broadband performance. “Cheap, good quality broadband available to New Zealand homes is vital to us; we can then deliver content-rich course content over our e-learning platform. What we can deliver at 56Kbps or less is less engaging.”
Key projects for 2007 include business intelligence, CRM and financial software upgrades. AUT is also committed to the cost savings afforded through server virtualisation and VoIP technologies and has implemented an organisation-wide Cisco VoIP System.
Wireless and mobile services are being extended and Gosling says AUT has around 70 Blackberry devices that it finds simple to support. On the e-business front, AUT is changing the structure of its key website from ‘one size fits all’ to separate portals — one for staff and students, and a transactional portal.
15 University of Canterbury

2006 ranking: 19


Senior IS executive: John Vargo, interim director information and communication technology
Reports to: Chief operating officer
Size of IS shop: 130

PCs: 5200
Mobile PCs: 700
Terminals: 200
Hand-held devices: 50
Total screens: 6150

Industry: Education services
PC environment: Windows XP, Linux, Apple Mac OS, Cyclone, Toshiba, Insite
Server environment: Windows 2003, Linux, Sun, VMS , HP, IBM, Apple
DBMS: Oracle RDB, SQL, Jade, Sybase, PeopleSoft
Address: University Drive, Ilam, Christchurch
Website: www.canterbury.ac.nz
Key IS projects this year: New data centre; super computing; hardware refreshments; server consolidation; equipping and restructure of central print production.

The University of Canterbury has merged with the Christchurch College of Education (CCE), a lengthy process that necessitated the integration and rationalisation of IT systems along with logistical and administrative integration of sites and resources, says John Vargo, interim director of information and communication technology for the University of Canterbury.
A key project is the development of a new data centre, to be located on the new University of Canterbury College of Education (UCCE) campus. Planning is underway, with the new data centre expected to be available in 2008. At that point, the existing data centre will be used as a second site to support disaster recovery strategies and the University will initiate a larger programme of server consolidation, says Vargo.
Like most tertiary providers, leveraging the international high-speed KAREN research network to provide fast broadband connection for researchers, campus students, distance learners and university sites is high on the wish list for the University of Canterbury. Vargo says “fat pipes” are important, particularly with the extension of campus size through the University’s merger with the former UCCE. Towards this, the University of Canterbury has started a campus data network upgrade, with plans to progressively extend on-site network performance to a peak of 10GB/sec. Vargo says the upgraded network will also help deliver video-based, distance learning tools already used by the UCCE as well as video conferencing. “There will be more extensive video conferencing and a whole range of other initiatives – really, we are just getting started.”
IT projects for 2007 include assessment of document and knowledge management needs with a view to Public Records Act compliance, and continued rollout of 802.11-based technologies as needed. The university has also issued an RFI with a view to outsourcing telecommunications products and services, and to review mobile technologies and mobile services strategy. Web-facing channels are in the spotlight, with new e-commerce and e-business sites under development.
16 New Zealand Police
17 Land Transport New Zealand

2006 Ranking: 15

Senior IS executive: Tony West, chief information officer
Reports to: General manager, corporate services
Size of IS shop: 60

PCs: 7710
Mobile PCs: 205
Terminals:0
Hand-held devices:0
Total screens: 7915

Industry: Government and defence
PC environment: Linux, Windows XP, HP, Intel-based clone or OEM, Toshiba
Server environment: Linux; Solaris; Windows 2000, 2003, NT; Unisys; Dell; HP Others
DBMS: Jade, Oracle, Unisys RDMS, SQL
Address: Level 4, NZ Post House, 7-27 Waterloo Quay, Wellington
Website: www.landtransport.govt.nz
Key IS projects this year: Operator rating system; performance monitoring system; Unisys outsourcing.


Land Transport was formed in 2004 from the merger of Transfund New Zealand and the Land Transport Safety Authority. It is a significant user of information technology with nearly 8000 screens and an IT team of 60.
“Information and effective business systems are key to Land Transport New Zealand achieving its strategic goals,” says Tony West, chief information officer. “We are a knowledge-based organisation and the key to operational success is to enhance our use of that knowledge.”
West says while organisational direction and business strategies are reasonably well understood within the information systems and technology group, further work is required to ensure both strategies are more closely aligned. “We are still building IT governance structures, which take some bedding down, and we are continuing through the business planning process along with implementing new enterprise architecture.”
He says government policy changes “always create surprises”, and the IT service arms of government departments driven by legislation can not foresee all IT systems and services required in the future.
“Big blocks” of work for Land Transport for the next year include changes to support new Transport Operator licensing legislation, a system that looks at all transport operators and operations, and is part of the implementation of the rating system that targets information to allocate resources to risk. Land Transport will also make a significant investment in VoIP to coincide with new premises, and complete a document management system project designed to support knowledge management processes within Land Transport.
Land Transport is also seeking to make more transaction services available online. It is also about to finish a project with NZ Post that allows for online Land Transport NZ payments and renewals at NZ Post desktop counters via n-tier architecture.
18 ASB Group

2006 ranking 14

Senior IS executive: Clayton Wakefield, head of technology and operations
Reports to: Hugh Burrett, managing director, ASB
Size of IS shop: 450

PCs: 6000
Mobile PCs: 1100
Terminals: 0
Hand-held devices: 100
Total screens: 7200


Industry: Finance and insurance
PC environment: Windows 2000, XP; Acer; Dell; Toshiba
Server environment: MCP; Windows 2000, XP, Server 2003, NT, XP; Dell, HP, others
DBMS: DMS, SQL
Address: Level 28, ASB Bank Centre, 135 Albert Street, Auckland
Website: www.asbbank.co.nz
Key IS projects this year: KiwiSaver, internet business banking.


Online banking security performance and business banking services are major focuses for the ASB Group in 2007 and beyond.
Business challenges faced by the group include the competitive nature of the industry and market fluctuations, which can affect lending volumes and interest margins. CIO Clayton Wakefield says the IT team, systems and initiatives underway are well placed to meet these challenges head-on.
Online projects include a new internet banking service called Fastnet Business Banking, which allows businesses to conduct banking transactions over the internet securely and in real-time.
ASB is an innovator in online security and Wakefield says ASB was the first bank to introduce two-factor authentication technologies. ASB online banking users enter a user ID and login password but can also receive a special code via text or a token device to authorise larger transactions beyond a limit the customer determines. “As internet use becomes more pervasive, we are focused on appropriate levels of security for our customers balanced with convenience, cost and risk. Our customers recognise the benefits of extra security.”
As a default provider for KiwiSaver, ASB faces a significant upgrade of ICT systems and software to support the scheme and Wakefield says this is the bank’s most significant IT project for 2007. Other key IT projects include refined business intelligence and data warehouse tools. Treasury system replacement is also on the investment plan and the bank’s CRM system will be enhanced and continue to be integrated into all systems. Cost and operational benefits around server virtualisation are also being investigated.
ASB is pleased with the benefits it has realised from installing a full VoIP network using Cisco Call Manager, says Wakefield. These include reduced toll costs, the introduction of video, unified messaging, distributed call centres and the creation of a ‘single environment’ across the bank’s 150 dispersed sites.
ASB has no plans to implement 802.11 wireless technologies but continues to expand its use of cellular mobile network service for remote workers.
19 Bank of New Zealand

2006 Ranking: 21

Senior IS executive: Paul Tait, chief information officer
Reports to: Chris Bayliss, general manager technology and operations
Size of IS shop: 300

PCs: 4000
Mobile PCs: 1685
Terminals: 385
Hand-held devices: 1268
Total screens: 7338

Industry: Finance and insurance
PC environment: Apple Mac; OS/2; Desktop Unix; Windows 2000, XP; Dell; IBM
Server environment: AIX; HP Unix; SCO Unix; Sun; Windows 2000, 2003; HP Intel-based; xSeries, iSeries, zSeries
DBMS: DB2, Informix, Oracle, SQL, Sybase
Address: State Insurance House, 16 Willis Street, Wellington
Website: www.bnz.co.nz
Key IS projects this year: Re-use of components through service oriented architecture; strengthening online and mobile banking capabilities.


Strategic priorities for the Bank of New Zealand in 2007 include building retail banking presence through excellent service. This will be achieved through offering customers new and unique ways to save money on fees and mortgage interest, as well as ways to earn higher interest on deposits.
“We’ll also be looking at ways to streamline the customer banking experience further, making it easier, cheaper, and faster to bank with us. Our latest offering ‘TotalMoney’ encompasses all of these things and based on the extremely positive response we’ve had from new and existing customers, it’s the packaged solution they’ve been waiting for,” says CIO Paul Tait.
Tait says a key business challenge for the BNZ is in creating the ability to be as nimble as smaller niche banking players. “However in saying that, our success at the Cannex Banking Awards shows that not only are we the best value for money in terms of the large banks, but our home lending, personal lending, and credit cards offerings are strongly competitive with anything available on the market.”
The regulatory moves afoot in respect of unbundling and opening up the Telecom network, as well as portability, are all positive and will enable improved service opportunities for the BNZ, says Tait. “The other major challenge is the cost of mobile termination fees as a result of the high interconnect fees that are being passed on to customers. These significantly threaten the profitability of pushing our services online at costs customers will find acceptable. For example, it is expensive to preserve free calling into our 0800 numbers for account enquiries from mobile phones. Some innovative thought is required to continue to deliver cost effective personal mobility for customers, something we are working on presently.”
20 healthAlliance

2006 ranking: 22

Senior IS executive: Phil Brimacombe, chief information officer
Reports to: CEOs of Waitemata and Manukau DHBs and healthAlliance COO
Size of IS shop: 98

PCs: 4700
Mobile PCs: 350
Terminals: 300
Hand-held devices: 0
Total screens: 5350


Industry: Health and community services
PC environment: Windows XP, HP
Server environment: Linux; Windows 2003, Windows 2000, Windows NT; Solaris; AIX; HP Intel-Based; Sun Microsystems, IBM RS/6000
DBMS: Oracle, MS SQL
Address: Middlemore Hospital, Otahuhu, Auckland
Website: www.healthalliance.co.nz
Key IS projects this year: Mental health clinical information system; chronic care clinical information system; electronic referrals; electronic medication record.

Responsible for providing IT strategy, operations and services to two Auckland District Health Boards — Waitemata and Counties Manukau — healthAlliance takes a long-term strategic view of the needs of both DHBs, says CIO Phil Brimacombe.
To support the two DHBs, healthAlliance develops and deploys clinical information systems that provide valuable information for both primary and secondary healthcare providers. Brimacombe says there is a need to reduce fragmented and paper-based information systems and continually develop and provide an integrated information view. That way, clinicians can get one view of the patient’s radiology reports, outpatient notes, test results and notes from other clinicians involved in that patient’s care. “For example, it’s very important to get the health of children right as the health problems of early life tend to become more complicated later in life. We developed the Well Child information system, which went on to become the national immunisation system, and want to expand that further to electronically capture and integrate more Well Child information and involving external providers such as Plunket.”
The three greater Auckland region DHBs are jointly implementing a mental health information system. It will eventually be linked to GPs and other providers so decisions on mental health care are not made in isolation. Similar integrated information developments are in place or in development for community health workers.
“A lot of people don’t need to be in a hospital and instead receive care from community health workers like district health nurses and physiotherapists or occupational therapists. At the moment a lot of the information these workers gather is manual and paper-based,” says Brimacombe.
healthAlliance will soon embark on a business intelligence project to deliver better financial information to DHB managers and on a large server virtualisation project. Brimacombe says healthAlliance finds virtualisation “quite challenging” due to the complex clinical applications the DHBs use. “It’s quite easy for organisations with off-the-shelf applications to virtualise, but our highly specialised applications demand their own quirky hardware. That said, we have to do it because we have hundreds of servers.”