MIS100 2009:Bubbling under
Senior IS executive: Andrew Diver, CIO, Vero New Zealand
Total screens: 1205
Industry: Finance and insurance
Suncorp Group (NZ) includes well-known brands such as Vero Insurance, Tyndall Investments, Asteron, Guardian Trust, Autosure, Comprehensive Travel and Mariner Insurance. It will continue to pursue a greater presence in the New Zealand broker market and direct markets; saying regulation, taxation and the introduction of the KiwiSaver scheme are expected to create future growth opportunities.
Suncorp executive management changes in the past six months include the departure of CEO John Mulcahy and the appointment of Chris Skilton as acting CEO.
Andrew Diver leads New Zealand technology operations and acts as both CIO for Vero New Zealand and executive general manager for Suncorp’s technology operations here.
Diver reports to Jeff Smith, group executive, business technology. He says key ICT projects for the coming year are the adoption, rollout and proficiency of Agile delivery practices and the adoption and utilisation of open-source technologies.
Senior IS executive: Jason MacDonald, director ICT services
Total screens: 1724
Industry: Educational services
The ongoing goal of Kristin School, located in Albany on Auckland’s North Shore, is to ensure it has superior facilities to meet student learning and development needs. Jason MacDonald, director ICT services, heads up an IT team of 11.
He says current investment in infrastructure and ICT services at Kristin includes new buildings, VoIP and wi-fi technologies, along with continued development of the Learning and Course Management System. In 2009, specific attention will be given to the redesign of enterprise architecture to support new education paradigms. Another point of focus is the development of a community portal to augment existing website and online communication and collaboration platforms.
This year, Kristin will expand its use of the Kiwi Advanced Research and Education Network, with a focus on teaching and learning benefits that advanced networking can offer, says MacDonald. “We are also continuing development and new feature implementation of Synergetic as our Student Management System, and have implemented stage one of an Identify and Access Management Platform for distributed identity lifecycle management.”
New Zealand Steel
Manukau City Council
Housing New Zealand Corporation
Stella Travel Services
Senior IS executive: Dhaya Sivakumar, general manager information technology
Total screens: 1490
Industry: Business management and scientific services
The travel industry is heavily dependent on ICT to access and deliver content, says Dhaya Sivakumar, general manager information technology, Stella Travel Services.
In 2009, Stella Travel Services will invest in significant ICT projects including content aggregation, point-of-sale sales software and technology, along with new ICT systems to support fares and ticketing. Despite a slight decrease in ICT budgets and staffing, the company will also invest further in business intelligence tools, mobilisation technologies and applications, along with utility computing.
The infrastructure consolidation and virtualisation projects undertaken over the past 18 months, now allow Stella to utilise centralised assets to change the way the workforce is used. Attaching mobile communications technology to the new infrastructure will allow broader use of teleworking and give the business flexibility in the way it can deploy its workforce, says Sivakumar. Stella will also make use of Citrix products, combined with Telecom’s new mobile network and One Office, to deliver the end system.
Diocesan School for Girls
Turners and Growers
Senior IS executive: Martyn Seddon, general manager of information systems
Total screens: 1230
Industry: Wholesale and retail trade
Turners and Growers uses ICT systems and processes to meet the changing requirements of its multiple businesses and customers with speed and precision. The company is committed to creating a business environment that allows its several business units to act as one and collaborate. Better inter-business communication and process improvements are expected as a result, and will be supported by more consolidated SAP ERP system integration, and customer focus via portal and online service initiatives.
Martyn Seddon, general manager of information systems, says Turners and Growers is reducing non-critical spending. “So there is no budget reduction as such, but we need to ensure that if we’re spending then the items are critical.
“In the past 12 months Turners and Growers has increased investment in SAP systems and software, and has an ongoing extension of wireless technologies throughout the business. While these areas of investment will continue this year, it will also be re-visiting business processes within SAP and stream-lining them to gain a more integrated business system,” says Seddon.
Senior IS executive: David Hollies, ITS manager
Total screens: 1316
Industry: Wholesale and retail trade
Business objectives for Bunnings in the next 12 months include excellence in team recruitment and retention, inventory management and store processing and efficiencies. ITS manager David Hollies says IT helps the business achieve its objectives and provides competitive advantage by allowing his team to work smarter. Key ICT projects last year included Oracle ERP and FMIS system upgrades, software and server virtualisation, implementation and extension of wireless technologies and a major upgrade of store networks and point of sale systems. IT systems are managed from the Bunnings Support Centre in Perth.
Bunnings uses Cognos business intelligence and reporting software on top of Oracle data warehousing tools for inventory visibility.
Hawkes Bay District Health Board
Bay of Plenty Polytechnic
Senior IS executive: Damian Swaffield, general manager technology
Total screens: 1603
Cost efficiency and the need to do more with less are key points of focus for TVNZ. ICT tools and systems deliver the resources, skills and support for the appropriate levels of governance and intellectual thinking a digital media organisation like TVNZ relies upon, says CIO Damian Swaffield. He says broadcast and IT based technologies sit at the heart of the media revolution, both in emerging business channels such as online, video on demand and IPTV as well as in the core of video processing for linear TV. IT systems are needed to manage and store content as well as deliver it to audiences. ICT continues to implement business supporting projects such as digital transformation of the content value chain with workflow-driven, digital asset management systems to replace manual tape-based business processes; as well as a transformation of the advertising sales business through replacement systems and technology, and continued investment in the online products. Also planned are investments in networking technologies to support the move to a digital workflow, along with storage, virtualisation and wireless technologies.
Tyco Fire & Security
Statistics New Zealand
Senior IS executive: Matjaz Jug, chief information officer
Total screens: 1650
Industry: Government and defence
the ICT team at Statistics NZ is focused on projects including systems in support of the census, development of statistical processing systems and data dissemination systems. Also on the agenda are integrated respondent management and strategies for the mitigation of business continuity risks related to legacy systems, and ongoing software and server virtualisation. CIO Matjaz Jug says facilitating ease of access to official statistics and internet data collection are among the challenges the IT team faces. ICT is needed to build a sustainable, technological platform, yet there is constant pressure to do this in the most cost effective way. The internal team maintains servers and PC hardware and outsourcing is used for extra support around some systems and network management.
Nelson Marlborough Institute of Technology
Senior IS executives: Adri Noordover, IT network and technical manager; and Stephen Tanner, IT customer services manager
Total screens: 995
Industry: Educational services
NMIT seeks more accurate targeting and streamlined deployment and running of IT services, and easier access to services and information. IT network and technical manager Adri Noordover says better awareness and management of organisational cost and income structures is also sought.
In 2009, NMIT is focused on selecting and implementing a Service Oriented IT framework and supporting toolset. Other focus areas include implementation of a new finance and business intelligence system, implementation of unified messaging solutions, and extended use of national (Karen) and regional (The Loop) education networks for video conferencing and shared services. Upgrade of timetabling and student management systems is also occurring.
Software and server virtualisation is ongoing, and NMIT is extending wireless infrastructure throughout its campus to better meet student expectations. NMIT is also extending its e-business connections and developing improved web portal connections and business-to-business transaction platforms. The NMIT ITS team leader role has recently been split into two separate roles – Adri Noordover is IT network and technical manager; and Stephen Tanner is IT customer services manager.
Restaurant Brands NZ
Senior IS executive: Kerry Cross, information services manager
Total screens: 565
Industry Accommodation and food services
Website : www.restaurantbrands.co.nz
Restaurant Brands New Zealand Limited operates the New Zealand outlets of KFC, Pizza Hut and Starbucks Coffee. Its core competency is taking the expertise and systems of its brand franchisors and applying it locally, to deliver both the food and the total experience on a consistent basis across the company.
Kerry Cross, information services manager, heads an ICT team of six. According to its website, Restaurant Brands says behind its success is the marshalling of business systems designed to facilitate the careful and intelligent procurement of quality ingredients. This includes efficient distribution to and through three retail networks, and the employment of advanced tracking technology to meticulously track and report on costs, sales, margins and replenishment.
In April, the New Zealand Herald reported Restaurant Brand directors were cautious about next year's outcomes, despite this year's trading results being satisfactory in the current environment and an improvement over the past two years' performance. The report said the company would evaluate some potential store sales to independent franchisees and continue its programme of unprofitable store closures.
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