Bank of New Zealand(MIS100 2011)

Reports to: Stephen Mockett, chief operating officer
Size of IS shop: 1238

PCs: 4166
Mobile PCs: 1974
Terminals: 920
Hand-held devices: 1274
Total screens: 8334

Industry: Finance and insurance
PC environment: Windows XP, Lenovo, HP
Server environment: Linux, IBM, Sun, Windows, AIX
DBMS: DB2, Oracle, SQL, Sybase
Address: 60 Harbour Quay, Wellington
Website: www.bnz.co.nz
Key IS projects this year: Self service;online core systems remediation; PCI /DSS (compliance); store and business bank network refresh.

This will be a busy year for ICT services at the Bank of New Zealand (BNZ), with technology budgets and projects up 5 to 10 percent, and ICT staff numbers set to increase more than 10 percent by the end of the year.

ICT will be used in the “delivery of consistently excellent customer service through integration of various delivery channels including ATMs, internet banking, stores and mobiles”, explains former CIO Peter Yarrington, who provided the information for this profile.

Yarrington left BNZ early this year, and the CIO role was restructured into two positions. These are now held by Roy Goldsmith, chief technology officer who is responsible for running the technology and services of the business and maintaining a robust technology platform; and Paul Tait, head of technology and channels innovation. The latter role is charged with developing the strategy, planning and innovating for the future of BNZ’s technology platform.

The ICT team will support innovation, enabling enhanced customer access to an improved range of deposit and lending products, along with cost efficiency through leveraging of technologies that eliminate manual processing and enable customers to self-serve when and where they prefer to do so.

A key project already underway will seek to enable a BYOT (bring your own technology) model across BNZ, allowing staff in stores and campus buildings to access BNZ systems and provide customer service from many types of devices, via a virtualised thin client solution.